How to Notify Your Current Pharmacy When Switching to Neighborhood LTC Pharmacy

👥 Who This Is For

Direct Support Professionals (DSPs), nurses, and program directors

📘 What You’ll Learn

When and how to notify your current pharmacy
Sample message to send
Best practices for a smooth transition

When to Notify Your Current Pharmacy

Most agencies using monthly cycle med packaging should wait until they receive their final monthly shipment before notifying the current pharmacy.
During onboarding, Neighborhood LTC Pharmacy will help you identify the best timing for notification to avoid overlaps or gaps in medication supply.
In general, it’s ideal to notify your current pharmacy approximately 3-4 weeks before your start date with Neighborhood LTC Pharmacy.

💡 Tip: You’ll get the most support from both pharmacies when the timing is clear and respectful of everyone’s workflow.

If You Are Transitioning in Phases

Some agencies choose to switch over by group, region, or home.
If so, be very clear with your current pharmacy about which individuals or locations are transitioning, and include the specific dates.
Avoid confusion by putting all details in writing.

💡 Tip: Use separate messages if needed for different groups or dates. This makes the transition easier for both pharmacies.

What to Say to Your Current Pharmacy

Use the message below to notify your current pharmacy of the change in a professional and respectful way.

Sample Notification Email

Subject:

[Organization Name] – Notice of Transition to a New Pharmacy Provider

Body:

Dear [Pharmacy Contact Name],

We appreciate the services and support that [Current Pharmacy Name] has provided for [Organization Name] and the individuals we serve. Your partnership has been valuable, and we are grateful for the care and dedication your team has shown.

After careful evaluation, we have made the decision to transition our pharmacy services to a different pharmacy, effective [NRx Start Date]. This decision aligns with our ongoing efforts to enhance the care and medication management provided to our residents.

To ensure a smooth transition, we request that [Current Pharmacy Name] continue filling prescriptions through [End Date of Current Cycle] to minimize any disruption in care.

We are committed to working closely with your team to ensure this transition is as seamless as possible. If there are any necessary steps or additional documentation required on our end, please let us know.

Again, we sincerely appreciate our partnership with [Current Pharmacy Name] and the dedication your team has provided. Should you have any questions or require further coordination, please feel free to contact [Your Name] at [Your Phone Number] or [Your Email].

Sincerely,

[Your Name]

[Your Title]

[Organization Name]

Important Reminders

Never cancel pharmacy services before your start date with Neighborhood LTC Pharmacy has been confirmed.
Be sure to confirm the final cycle date with your current pharmacy.
Notify Neighborhood LTC Pharmacy if any issues or questions come up during the transition.

📝 Note: Your Neighborhood LTC Pharmacy onboarding contact can help you with timing, coordination, and ensuring no medications are missed during the switch.