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Neighborhood LTC Pharmacy Onboarding Overview

This article explains the onboarding process when your organization joins Neighborhood LTC Pharmacy. It outlines key steps, what to expect, and who to contact along the way.

👥 Who This Is For

Nurses, and program directors

📘 What You’ll Learn

An overview of how onboarding works at Neighborhood LTC Pharmacy, including major milestones, communication expectations, and support available at each step.

What Is Onboarding?

  • Onboarding is the process of transitioning your organization’s pharmacy services to Neighborhood LTC Pharmacy
  • It typically takes 45–60 days from the kickoff call to go-live
  • You’ll have a dedicated onboarding team helping every step of the way

📝 Note: If your organization is switching from another pharmacy, we’ll also help you time the transition carefully to avoid delays or missed doses.

Onboarding Milestones

Pre-Onboarding

  • The sales team gathers essential details about your homes, programs, and contacts to start putting together the Onboarding Plan
  • The sales team confirms review insurance info, delivery logistics, and eMAR systems
  • Your organization should begin gathering Medication Administration Records (MARs) and recent prescriptions

Kickoff Call

  • This call officially is the official beginning of onboarding
  • This call introduces the entire team and discuss your goals and timeline
  • We’ll walk through the new patient intake, med setup, and communication will work
  • The Onboarding Plan is introduced and a timeline is created

💡 Tip: Include any team members responsible for medications in the kickoff call so they’re aligned from the start.

Weekly Onboarding Calls

  • These keep everyone on track and provide space to ask questions
  • Topics may include:

    • Medication reconciliation

    • Dispill packaging and labeling preferences

    • eMAR setup

    • Delivery expectations

    • PRN management and med change processes

    • We’ll review and confirm new med orders together
    • Meetings typically continue through the delivery of the second cycle of medications

Final Onboarding Call (Wrap-Up)

  • We'll make sure medications and deliveries are smooth
  • Ensure there are no outstanding questions and that everyone is aware of all the services available

After Go-Live Support

  • You’ll receive regular check-ins at 1, 2, and 3 months
  • Satisfaction surveys and performance reviews help ensure things are running smoothly
  • You’ll have ongoing access to our Client Success team for help, questions, and training needs

Important Reminders

  • Allow at least 45 days for onboarding when planning a switch
  • Assign one or two internal point people to help with communication and med review
  • Let your current pharmacy know once final monthly meds have arrived (we’ll help you time this)
  • Always complete our New Patient Intake Form for new individuals being added during or after onboarding

💡 Tip: Good communication during onboarding helps avoid delays, med errors, or missing information. We’re here to make the process smooth and stress-free.

📝 Note: If you’re transitioning in phases (by home, region, or group), make sure to clearly communicate those details early in the onboarding process.