Onboarding Plan Overview
This article explains what the Onboarding Plan is, how it’s used during the transition, and why it’s important for a smooth start with Neighborhood LTC Pharmacy.
👥 Who This Is For
Direct Support Professionals (DSPs), nurses, and program directors supporting individuals transitioning to Neighborhood LTC Pharmacy.
📘 What You’ll Learn
- What the Onboarding Plan is
- Why it matters during the transition
- How it helps teams communicate and stay organized
What Is the Onboarding Plan?
- The Onboarding Plan is a shared document used during the pharmacy transition
- It includes important details like contact information, delivery timelines, and packaging preferences
- Both your agency and the Neighborhood LTC Pharmacy team use it to track progress and stay coordinated
📝 Note: Your plan will be customized to your agency. A pharmacy team member will keep it updated during onboarding.
Why the Onboarding Plan Matters
- Helps both your team and the pharmacy know what’s happening and when
- Reduces miscommunication during a time of change
- Makes sure nothing falls through the cracks
- Clarifies who’s responsible for each task or step
- Helps staff prepare for delivery schedules, medication packaging, and billing details
💡 Tip: Keep the Onboarding Plan handy during your weekly onboarding calls. It’s the easiest way to follow along and ask questions.
What’s Included in the Plan
📍 Key Contacts
- Primary contact from your organization
- Pharmacy contact information and how to reach your pharmacy team if issues come up
🗓️ Timeline & Milestones
- Intake form submission
- Access to eMAR or paper MARs
- Label reviews and approvals
- First and second deliveries
- Go-live and cycle start dates
💊 Medication and Packaging Details
- Number of individuals served
- Packaging preferences (Dispill, unit dose, etc.)
- Instructions for handling med changes
- Notes on PRNs, incidentals, and OTCs
🧾 Billing and Administrative Notes
- MAR preferences
- Who is responsible for co-pays or uncovered items
- Notice to the previous pharmacy, if applicable
How It’s Used
- Reviewed during each onboarding call
- Updated by the pharmacy as steps are completed
- Shared with your team so everyone stays informed
- Can be referenced if issues or delays come up
⚠️ Caution: If you notice something in the plan that doesn’t match your expectations, speak up during the onboarding call so it can be corrected right away.