Welcome to the Resource Center
Learn how to access the Resource Center, find answers quickly, and make the most of the tools and resources available to your team.
👥 Who This Is For
Anyone who works with Neighborhood LTC Pharmacy, including Direct Support Professionals (DSPs), nurses, program directors, care coordinators, administrators, and other members of an individual’s support team.
📘 What You’ll Learn
After reading this article, you'll know:
- How to access the Resource Center
- How to sign in if prompted
- How to search for articles and resources
- Where to find forms, training materials, and pharmacy information
- When to contact the pharmacy directly
Why Use the Resource Center
The Resource Center is your central location for pharmacy-related guidance, training materials, forms, and frequently asked questions.
Whether you're onboarding new staff, looking for step-by-step instructions, or trying to answer a medication-related workflow question, the Resource Center is designed to help you find reliable information quickly.
📝 Note: Most articles and training materials in the Resource Center are only available after signing in. If you are not signed in, you may only see a limited number of public articles.
To view the full Resource Center, select Sign In at the top of the page.
Accessing the Resource Center
You can access the Neighborhood LTC Pharmacy Resource Center by visiting:
Neighborhood LTC Pharmacy Resource Center
If prompted, sign in using the email address associated with your organization.
💡 Tip: Bookmark the Resource Center so you can quickly return to it whenever you need pharmacy information, forms, or training materials.
Having Trouble Signing In?
If you’re unable to access the Resource Center, haven't received an invitation, or are experiencing sign-in issues, contact the Client Experience Team for assistance.
Email: ClientExperience@neighborhoodrx.com
💡 Tip: Include your name, organization, and a brief description of the issue so the Client Experience Team can assist you more efficiently.
Finding Information
The Resource Center includes a search bar at the top of every page, making it easy to locate articles by keyword.
Try searching for topics such as:
- Medication packaging
- Deliveries
- New patient intake
- Virtual Med Change
- Therap
- After-hours support
If you're not sure what to search for, you can also browse articles by category.
💡 Tip: Searching by a few keywords is often the fastest way to find the information you need.
Resource Categories
Articles are organized into categories to help you quickly find the information you're looking for.
Client FAQs and Resources
Answers to common questions, general guidance, forms, and everyday pharmacy resources.
Pharmacy Operations
Information about pharmacy workflows, deliveries, medication coordination, and operational processes.
Training & Onboarding
Resources to help organizations and staff understand pharmacy services, onboarding, and common workflows.
eMAR & Medication Tools
Guidance for electronic Medication Administration Record (eMAR) systems, Therap, Virtual Med Change, and other medication-related tools.
Training Videos
Video tutorials that demonstrate common pharmacy processes and procedures.📝 Note: New articles and resources are added periodically. Existing articles are reviewed and updated as processes change.
What You’ll Find
The Resource Center includes information such as:
- Step-by-step pharmacy processes
- Forms and reference materials
- Training materials
- Medication packaging guidance
- Medication change procedures
- Delivery information
- Pharmacy-related guidance
- Frequently asked questions
Whether you’re completing a task for the first time or looking for a quick refresher, the Resource Center is designed to help you find the information you need.
When to Contact the Pharmacy
Many questions can be answered by searching the Resource Center first. However, contact your Neighborhood LTC Pharmacy location when:
- Your question is specific to an individual or medication.
- You need help with an urgent medication-related situation.
- You cannot resolve your question using the available Resource Center articles.
If you are having trouble accessing the Resource Center, contact the Client Experience Team for assistance.
Related Resources
You may also find these articles helpful:
- Preparing for Your Onboarding Kickoff
- How to Intake a New Patient
- After-Hours Medication Support
- Understanding Emergency Medication Fulfillment
- Understanding Virtual Medication Changes
- Understanding Therap Oversight Access
Important Reminders
- Use the search bar first when looking for a specific topic.
- Follow your organization’s policies and procedures in addition to the guidance provided in Resource Center articles.
- Medication changes require appropriate prescriber orders and authorization.
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If you can’t find the information you’re looking for, contact your Neighborhood LTC Pharmacy location.
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If you’re having trouble accessing the Resource Center, contact the Client Experince Team at ClientExperience@neighborhoodrx.com.
💡 Tip: The Resource Center is designed to be your first stop for pharmacy information, forms, and training materials. Checking it before reaching out may help you find the answer more quickly.