How to Reach Neighborhood LTC Pharmacy After Hours
If you need help after regular business hours, this guide explains how to contact our on-call pharmacist and get urgent medications quickly and safely.
👥 Who This Is For
Direct Support Professionals (DSPs), nurses, and IDD program administrators
📘 What You’ll Learn
How to contact Neighborhood LTC Pharmacy after hours and how emergency medications are handled when the pharmacy is closed.
✅ Steps to Follow
1. Call the Pharmacy First
• For anything urgent, always call the pharmacy’s main phone number
• After hours, press 2 to reach the on-call pharmacist
2. Send the Prescription to Neighborhood LTC Pharmacy
• Always have the provider send the prescription to Neighborhood LTC Pharmacy
• This allows the pharmacy to update the MAR (Medication Administration Record)
3. Follow the Pharmacist’s Instructions
• The on-call pharmacist will decide the best way to get the medication to you
• There are two options that may be used:
🔹 Option 1: Statim RX Courier Delivery
• If the medication is needed right away, the pharmacist may use Statim RX, an emergency pharmacy partner
• A nearby pharmacy will fill a short supply (usually a few days)
• A courier will deliver the medication
• Neighborhood LTC Pharmacy will then send more medication to complete the cycle
🔹 Option 2: Pickup from a Local Pharmacy
• The prescription can be transferred to a nearby retail pharmacy
• The agency can pick it up directly
• This medication may be in different packaging and may not match the usual cycle supply
⚠️ Important Reminders
• Always call the pharmacy and press 2 after hours for urgent questions or medications
• Have all prescriptions sent to Neighborhood LTC Pharmacy so the MAR can be updated
• Medications from another pharmacy may have different packaging or a smaller supply
📞 Need Help?
Contact the Neighborhood LTC Pharmacy team:
📞 (555) 123-4567
📧 support@neighborhoodltc.com
⏰ Mon–Fri, 8 AM–6 PM | After-hours for emergencies (press 2)