How to Intake a New Patient

Direct Support Professionals (DSPs), nurses, program directors

How to properly submit a new patient to Neighborhood LTC Pharmacy and ensure your store has all the needed information.

Start by completing the New Patient Intake Form on the Neighborhood LTC Pharmacy website here
This form gathers all the essential information to begin pharmacy services
If this is part of a full onboarding or transition, the information will be reviewed during the weekly onboarding calls

💡 Tip: Bookmark the form link for easy access when adding a new individual.

Once the form is completed, send an email to your pharmacy store location
In the email, include any important notes such as:
- Start date for the individual
- Medications currently on hand
- Any special packaging needs or MAR preferences

⚠️ Caution: Missing these details could delay setup or cause confusion at the time of first med pass.

If a new patient needs to be added urgently (such as same-day admission or emergency care):
- Complete the New Patient Intake Form
- Then call your Neighborhood LTC Pharmacy location directly to alert the team

🚨 Warning: Always call if same-day medications are needed. Don’t rely on the form alone.

The intake form must be submitted before any medications can be filled
Always notify the pharmacy via email with any details not included on the form
For large transitions, the intake form should still be completed for each new individual unless discussed otherwise

📝 Note: Onboarding calls will cover new patient discussions if this is part of a larger startup or transition.

This guide explains how to add a new individual to Neighborhood LTC Pharmacy, starting with the New Patient Intake Form and including steps for urgent needs or special notes.