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24/7 On-Call Services Overview

Learn how to reach a pharmacist at Neighborhood LTC Pharmacy any time, day or night for urgent needs, med changes, or general support.

👥 Who This Is For

Direct Support Professionals (DSPs), nurses, program directors, parents, and guardians

📘 What You’ll Learn

How to get in touch with a Neighborhood LTC Pharmacy pharmacist at any time — and what kinds of support are available 24/7

How Our 24/7 Support Works

  • A pharmacist is always available 24 hours a day, 365 days a year
  • Neighborhood LTC Pharmacy welcomes calls from staff, parents, guardians, and providers
  • You can call about anything: med changes, questions, urgent needs, or general support
  • Virtual visits can be arranged at any time

💡 Tip: You don’t need to wait until the next business day. If something feels off or you need support, call.

What You Can Call About

Urgent Situations

  • Missed doses or medication errors
  • Immediate med changes with prescriber orders
  • Stat/emergency medication needs
  • Pharmacist guidance for health events or behaviors

Routine Help

  • Non-urgent med questions
  • Clarifying medication directions
  • Requesting a virtual consult for a med review
  • Questions from families or guardians about an individual’s regimen

How to Reach the On-Call Pharmacist

  • Call your local Neighborhood LTC Pharmacy number
  • Leave a message with:
    • Your name and callback number

    • Name of the individual

    • A brief description of the issue
  • The pharmacist on call will return your call promptly

📝 Note: If the pharmacist doesn’t answer immediately, please leave a voicemail. On-call messages are actively monitored 24/7.

Virtual Consults Available Anytime

• Our team can set up a secure Teams or Zoom call to:

  • Review a medication profile

  • Talk through changes

  • Answer questions from staff or family

  • No need to wait until morning or for a med pass as help is available when you need it

⚠️ Caution: Be sure the staff calling after hours has permission to share details and receive medical guidance on behalf of the individual.

Important Reminders

  • Always call for any emergency or urgent med need and Neighborhood LTX Pharmacy will coordinate delivery or pickup as needed
  • Have the person’s name and any new prescription details ready
  • You don’t need to be a nurse to call as DSPs, supervisors, and family members are all welcome to reach out
  • If you’re not sure whether to call, call anyway

📝 Note: The on-call pharmacist can also help with documentation steps, update the eMAR when needed, and give advice on med holds, refusals, or restarts.